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Leadership and Management in the Hospitality Industry By Robert H. Woods, Judy Z. King

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Sales Rank: #716241 in Books
Brand: Brand: Educational Institute of the American Hotel Motel Assoc
Published on: 2010-01-01
Original language: English
Number of items: 1
Dimensions: 8.75" h x 6.75" w x .75" l, 1.35 pounds
Binding: Paperback
374 pages

Features

Contents Managing Organizational Change/The Changing Nature of Leadership and Management
The Quest for Quality/Continuous Improvement/Process and Tools
Power and Empowerment Communication Skills Goal-Setting, Coaching, and Conflict-Management Skills
High-Performance Teams The Challenge of Diversity Strategic Career Planning
A Look at Ethics

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